In an unlikely event that you are not satisfied with your purchase, we will be happy to take it back and issue a full refund. Return postage is at the expense of the customer.
Refunds will be issued within 48 hours of receiving undamaged items. If the refund is a result of a faulty item or an error on our behalf, we will cover the cost of return shipping. In this case you must email a copy/photo of the tracked postage receipt.
If you need to return an item, please email firstname.lastname@example.org with your order number and details about the product you would like to return. Once we have confirmed details of return process with you, you may proceed to return the item.
All prices on the website includes VAT unless otherwise stated.
You are responsible for all other VAT, Customs fees etc that you maybe subject to in your country. Please research what fees these maybe as Moonstone Gifts will not be held responsible for these extra charges (if any).
Orders ship within 3-5 business days
Shipping is through An Post (Irish Postal Service) - Tracked
or by Fastway Courier - tracked depending on value of order and location.
Your order will ship each week as tracked business post – special rate of *€7.99 Ireland, Northern Ireland (subject to change).
This is a tracked service. You will receive a tracking number once your order has shipped.
It is the customers responsibility to provide correct name, postal address and eircode
(Please ensure you provide a valid email address)
Europe, US & Rest of the World - Shipping
All shipping prices are based on weight & ship via Irish Postal Service & in accordance of all laws. Shipping costs are approx - if you require a personal quotation please email email@example.com BEFORE placing your order to avoid any delays or mis-communications
Moonstone Gifts will not be held responsible for any additional charges that may arise with Customs etc. This is at the expense of the buyer and we would ask you to make yourself aware of your countries rules and regulations before placing an order. Please also note there are product restrictions within countries so please be aware of these. No refunds on orders that have been stopped by customs or any other delays. Replacements and refunds only apply when a item arrives faulty or not fit for purpose intended. Photos of packaging and broken items must be provided before and replacement or refund is issued.
Moonstone Gifts has no control over packages once they leave the premises, therefore we cannot take responsibility for packages lost or significantly delayed but we will assist you in any way possible to track your order.
If you would like your shipping combined, please place your order and email firstname.lastname@example.org to inform us of your preference etc
The approx delivery times from when you receive your tracking number are as follows:
Ireland: 4-5 business days
Northern Ireland: 4-5 business days crystals
UK: 5-7 business days
UK Customers - prices are as per drop down menu or email for a personalised quotation. Moonstone Gifts are not responsible for any delayed shipping due to ongoing strikes in the UK.
Please note that during busy times, such as the Christmas season, shipping may take a little longer.
Due to COVID 19 there maybe additional delays. Unfortunately, this is beyond our control & we thank you for your patience and understanding.
If applicable, customers are responsible for paying all import taxes, duty fees and other fees relating to purchasing a product from Ireland.