Returns Policy
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In an unlikely event that you are not satisfied with your purchase, we will be happy to take it back and issue a full refund. Return postage is at the expense of the customer.
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Refunds will be issued within 48 hours of receiving undamaged items. If the refund is a result of a faulty item or an error on our behalf, we will cover the cost of return shipping. In this case you must email a copy/photo of the tracked postage receipt.
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If you need to return an item, please email moonstonegiftshop@gmail.com with your order number and details about the product you would like to return. Once we have confirmed details of return process with you, you may proceed to return the item.
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Pricing
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All prices on the website includes VAT unless otherwise stated.
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You are responsible for all other VAT, Customs fees etc that you maybe subject to in your country. Please research what fees these maybe as Moonstone Gifts will not be held responsible for these extra charges (if any).
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Shipping
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National Shipping
Is through An Post (Irish Postal Service) - Tracked
or by Fastway Courier - tracked depending on value of order and location.
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National orders will ship each week as tracked business post – special rate of *€7.99 Ireland, Northern Ireland (subject to change).
This is a tracked service. You will receive a tracking number once your order has shipped.
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Shipping charges quoted included the cost of shipping, cost of packaging and other fees associated with shipping.
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It is the customers responsibility to provide correct name, phone number, postal address and Eircode/Zip code
(Please ensure you provide a valid email address)
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Europe, US & Rest of the World - Shipping
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International orders ship via An Post Registered and tracked post only. Postage charges are as per An Post website - charges
quoted included the cost of shipping, cost of packaging and other fees associated with International Shipping. We may over quote from time to time and should a situation arise where we have charged you too much, a refund will be sent to you. Unfortunately we do not have any control over these charges.
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Shipping costs are approx - if you require a personal quotation please email moonstonegiftshop@gmail.com BEFORE placing your order to avoid any delays or mis-communications
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Moonstone Gifts will not be held responsible for any additional charges that may arise with Customs etc. This is at the expense of the buyer and we would ask you to make yourself aware of your countries rules and regulations before placing an order. Please also note there are product restrictions within countries so please be aware of these. No refunds on orders that have been stopped by customs or any other delays. Replacements and refunds only apply when a item arrives faulty or not fit for purpose intended. Photos of packaging and broken items must be provided before and replacement or refund is issued.
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Moonstone Gifts has no control over packages once they leave the premises, therefore we cannot take responsibility for packages lost or significantly delayed but we will assist you in any way possible to track your order.
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If you would like your shipping combined, please place your order and email moonstonegiftshop@gmail.com to inform us of your preference etc
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UK Customers - prices are as per drop down menu or email for a personalised quotation. Moonstone Gifts are not responsible for any delayed shipping due to ongoing strikes in the UK.
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Please note that during busy times, such as the Christmas season, shipping may take a little longer.
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Due to COVID 19 there maybe additional delays. Unfortunately, this is beyond our control & we thank you for your patience and understanding.
If applicable, customers are responsible for paying all import taxes, duty fees and other fees relating to purchasing a product from Ireland.
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