Returns Policy

In an unlikely event that you are not satisfied with your purchase, we will be happy to take it back and issue a full refund. Return postage is at the expense of the customer.

Refunds will be issued within 48 hours of receiving undamaged items. If the refund is a result of a faulty item or an error on our behalf, we will cover the cost of return shipping. In this case you must email a copy/photo of the tracked postage receipt.

If you need to return an item, please email moonstonegiftshop@gmail.com with your order number and details about the product you would like to return. Once we have confirmed details of return process with you, you may proceed to return the item.

 

Shipping

 

Orders ship within 3-5 business days

All shipping is through An Post (Irish Postal Service)

Your order will ship as tracked business post – special rate of *€9 (subject to change).

This is a tracked service. You will receive a tracking number once your order has shipped.

It is the customers responsibility to provide correct name, postal address and eircode

(Please ensure you provide a valid email address)

Moonstone Gifts has no control over packages once they leave the premises, therefore we cannot take responsibility for packages lost or significantly delayed but we will assist you in any way possible to track your order.

If you would like your shipping combined, please place your order and email moonstonegiftshop@gmail.com to inform us of your preference etc

The approx delivery times from when you receive your tracking number are as follows:

Ireland: 1-4 business days

UK & Northern Ireland: 3-7 business days

Please note that during busy times, such as the Christmas season, shipping may take a little longer.

Due to COVID 19 there maybe additional delays. Unfortunately, this is beyond our control & we thank you for your patience and understanding.

If applicable, customers are responsible for paying all import taxes, duty fees and other fees relating to purchasing a product from Ireland.

Ireland & Northern Ireland            United Kingdom  
Weight not over    Parcel            Weight Not Over    Parcel
         10kg          €9.00                   100g         €21.00
    10-15kgs       €15.00                   250g         €21.00
    15-20kgs       €18.00                   500g         €21.00
                                                       1kg          €21.00
                                                      1.5kg        €21.00
                                                       2kg          €21.00
                                                       5kg          €23.00
                                                     20kg          €25.00

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